Refund policy

At Znvea, we are dedicated to providing high-quality jewelry and a smooth shopping experience. Please read our policy carefully to understand your rights and our procedures regarding returns and exchanges.

1. Eligibility for Return or Exchange
You may request a return, refund, or exchange if:

• The item received is damaged, defective, or incorrect

• The request is made within 48 hours of delivery

• The item is unused, in its original condition, and includes all original packaging

2. Non-Eligible Items
The following items cannot be returned or exchanged:

• Used or worn jewelry

• Customized or made-to-order items

• Items bought on sale or promotional discounts (unless damaged or incorrect)

3. Return Process
To initiate a return:

• Contact us within 48 hours of receiving your order

• Provide your order details along with clear photos of the issue

• Our team will review your request and guide you through the return process

4. Exchange Policy

• Exchanges are subject to product availability

• You may exchange your item for another of equal value

• If the new item costs more, you can pay the difference

• If it costs less, the remaining amount may be adjusted as store credit

5. Refund Policy

• Refunds are only issued if an exchange is not possible

• Once approved, refunds will be processed within 2-7 business days

• Refunds will be made via bank transfer or mobile wallet

6. Return Shipping

• Znvea will cover return shipping costs if the item is damaged, defective, or incorrect

• For other approved returns, the customer may be responsible for shipping charges

7. Important Notes

• Slight variations in color or appearance due to lighting or photography are not considered defects

• Znvea reserves the right to decline any request that does not meet the above conditions

8. Contact Us
For any return, refund, or exchange requests, please contact us:
Email: Ask@Znvea.com
Phone: 03396000191

We appreciate your trust in Znvea and are always here to assist you.